Because each product piece is hand-made, each has unique markings, many of which are not considered to be imperfections. Slight variations are a natural part of the process, which authenticates the uniqueness of each piece. We check each product for quality to ensure it is appropriate for sale before it is shipped to you.
Damage claims must be reported to our office at (801) 262-3022 within 7 days of receipt of shipment to be considered for replacement. Product receipts are included with each order to assist you in returning/exchanging your product.
Product returns are accepted with receipt or invoice within 30 days of purchase, less shipping and handling charges.
Without proof of purchase, exchanges for merchandise in new, unused condition can be made for in-store credit of the lowest selling price within the preceding 6 months.