Q. How do I apply a coupon code or a gift card number to my order?
A. You can enter that information in your shopping cart, which is the View Cart link at the top of the page (right side).
Q. Can I apply more than one coupon to my order?
A. No. When we do issue coupons, we only allow one coupon per transaction.
Q. What is the difference between Old Town Imports products and other brands?
A. Old Town Imports products are made of the same materials as many other brands (Wilton Armetale, Arthur Court, Nambe); however, our products are considerably less in price than other name brands.
Q. Do you sell pewter?
A. Many people refer to any kind of metal serveware as pewter, a term that literally means a mixture of any number of silver-gray metal alloys. The majority of our particular alloy is made of aluminum (for shiny quality), with a small percentage of copper (for malleability) and silica (for strength).
Q. Are your products food safe? Do they contain lead?
A. Old Town Imports serveware products are 100% food safe. Our aluminum serveware is lead free, and our facilities are regularly examined to maintain our high quality standard. Our products also surpass all FDA standards and Proposition 65 regulations.
Q. Are your products made of silver and will they tarnish?
A. While appearing silver in color, our products are not made of silver. Therefore they do not cost as much as silver, nor do they require the same maintenance—our products will never tarnish!
Q. What about the imperfections I might see in my product?
A. Because each product piece is hand-made, each has unique markings, many of which are not considered to be imperfections. Slight variations are a natural part of the process, which authenticates the uniqueness of each piece. We check each product for quality to ensure it is appropriate for sale.
Q. Will the product scratch?
A. Like other metal items, these items may become scratched. Slight surface scratches may occur from regular use. To avoid major scratches, do not cut directly on product surface or use stringent materials to clean it.
Q. Can I put my product in the dishwasher?
A. No. Our serveware is hand-wash, hand-dry only. Aluminum serveware should NOT be washed in the dishwasher. Handwash in warm soapy water, rinse, and dry. Rinse and towel dry thoroughly before initial use and promptly after each subsequent use. Spotting may occur if pieces are left to drip dry. If your piece is mistakenly put in the dishwasher, you can try using a good metal polish suitable for aluminum. We do offer a buffing service if you want to return your product to its original state. Contact us for details.
Q. Can I cook with aluminum? Will it go in the fridge, freezer, or oven?
A. Our serveware retains serving temperature beautifully. You can heat the serving pieces in the oven (not microwave) up to about 200 F, and it will keep foods warm for over an hour. (Do not use your serveware for actual cooking.) Or if you’re looking to keep foods cold, chill your pieces in the fridge or freezer to serve cold foods.
Q. How do I care for my products?
A. Each of our products is delivered with a Quality Statement and Care Card with instructions. If you lose that card or just need a reminder, learn how to maintain the life of your Old Town Imports products on our Product Care page.
Q. Where are your products made?
A. Old Town Imports produces handmade products in India and Mexico. We have personal relationships with each of our factory suppliers to ensure the highest quality in our products.
Q. How do I contact your Customer Service Department?
A. A lot of your questions might be found on our Customer Service Page. But if you can’t find what you are looking for, we have several contact methods as listed on our Contact Us page. We’ll be happy to assist you!